Product support

Contact by phone +81-3-5821-7455

Product support

Thinky provides a complete service system throughout the product's total life cycle. In the selection of a model, we consider your applications and use conditions in detail and suggest the model that best suits your needs. At the time of sale, we ask you to evaluate the actual model using the materials you plan to use, and also assist you in creating the recipe that suits the material. In addition to this, our technician provides you with tips for operation. After introduction, we provide assistance with regards to your questions and requests, consultation on use of materials that you did not consider at the time of evaluation, and on upgrading.


Please feel free to let us know about any questions regarding our products or other related questions. A list of frequently asked questions (FAQ) is also available. Please feel free to take a look.

Overseas support

<Sales Support and Demo Requests>
Phone: 949-768-9001 FAX: 949-768-9003
Address: 23151 Verdugo Drive. Suite 112. Laguna Hills, CA 92653

For MIXER/DEMO inquiries, please contact:
Theresa Thai
Email :

For ACCESSORIES/AP inquiries, please contact:
Ai Peters
Email :

For all GENERAL inquiries, please contact:
Email :
Support Area: USA

Please don't hesitate to contact THINKY USA Inc. if you would like to request a demonstration mixer, have any inquiries related to our products, or are interested in carrying our product. We can be contacted by phone or through the inquiry form link below. You may also refer to our FAQ for common questions about our products and services.

<After-purchase Inspection and Repair Support>
Phoenix Equipment Inc.
Phone: 800-240-5570
FAX: 585 266-1598
Address: 315 Mt. Read Blvd., Rochester, NY 14611
Support Area: USA, Canada

Contact by phone +81-3-5821-7455

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